Get continuous NOC Operations even in the face of pandemic COVID-19
NOCAGILE SERVICES
As we have been facing pandemic challenges globally due to COVID-19
which has caused full restrictions around the world. Our NOC operations still
support and deliver the same level of response as in general routine. NOC team
is available to serve you a better way by working from remote/home globally.
Now, we are going to discuss and explain that how a NOC
operation can continue with the same level of supports as they generally do in
their normal situation. Although we are aware about the current situation that
everyone is working from home. This decision is either taken from the organization,
government or its workers. The most important thing which we are going to discuss
is how our processes are being implemented to continue the top-level support in
our service method. What kinds of challenges and problems you may face, or organization
may face during this critical period of time?
Along with above complex questions there are few more still bopping
in everyone’s mind continuously. Here are few points which we need to discuss
as below-
- How is the new process of working from home decision?
- How are you dealing with new challenges at the organization level after restrictions globally?
- What problem NOC team is encountering during this restriction?
- How the demand of services increased compared to normal situations?
- What is the best option to deal with these hurdles?
- How do you make the better communication with teams?
- What are the best solutions to work with your staff to overcome on the issues?
Hope these question’s answers are the backbone of putting
the all stiffness away from the working process.
If we go through each and every question mentioned above,
then the first question is the most important in current scenario. Work from home
or remote work is not as easy as we think. There is huge difference between
office work and work from home. It is always a full of risk along with several
basic fundamental necessity plays vital role in these cases. In order to make
the perfection in remote work or work from home process, we have found the best
link here, how to secure your remote work- https://www.nocagile.com/blog/how-to-secure-remote-work
It’s better to follow the above link and make the necessary
changes as per the need. Also, this link is going to answer most of the other
questions given above. Although, we would like to mention few more points to
get the remote work done perfectly. Keep below points in mind to make your
remote work securely-
- Keep your all working equipment with you
- Use VPN with two factor authentication system
- High speed internet and avoid using public WI-FI
- Keep in touch with your team members internally/externally via chat & call
- Work on the incidents on priority basis and split them with teams as per their limits
- Keep discussing your working tasks with your mates
- Need to focus on the time and incidents in order to maintain the SLA
You can maintain your tempo with the help of using these points
even in working remotely or home. If you are looking for NOC services, 24x7
Support, Outsourced network monitoring and NOC services, NOC services for MSPs, Network monitoring
solutions, Managed NOC services, Managed IT services or NOC support, please do
contact us at sales@nocagile.com or
visit us at https://www.nocagile.com
Till the time stay at home, keep social distancing, avoid
public place and wash your hands every hour regularly and stay safe and
healthy!!
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